FAQ

How long will the delivery take?

It’s really quick! We strive to deliver all our orders / products in the fastest time possible. Depending upon your address, the delivery time may vary between 2 – 9 working days. That still won’t stop us from trying to get you your order faster. On each product’s display page, you can enter your location’s pin code to check when you can expect to receive the delivery.

How can I track my order?

You can track your order as soon as it is shipped out. To know the status of your item real time, just tap on the tracking link in the email sent to you. Alternatively, you can also login to MANTA.CO.IN and visit the ‘My Account’ section to know your order status.

 

Will all the products be shipped out together?

We try to ship all products of an order together. However, sometimes few products of an order may get dispatched from different locations. If so, we might ship some products out first and ship the remaining in a separate shipment to ensure that you don’t wait even a minute longer than you have to. We will notify you each time a shipment is dispatched or it is out for delivery; so that you can track it till we knock on your door.

 

How much will the shipping cost me?

Shipping is free of cost.

 

Will I have to be personally present to receive my order?

We recommend that you receive the order yourself to ensure complete satisfaction. In case you are not present, the parcel will be delivered to the person available and this may be confirmed on call with you by our delivery executive. For security and validation, the signature of the receiver will be taken at the time of delivery.

 

What should I do if I miss my delivery?

We understand that you can’t wait at your delivery address all the time, and that is exactly why we will try to attempt delivering your order thrice; each attempt on a consecutive day. So if you have missed the delivery please do not worry, we will try to make an attempt again.

 

 

Can I change my delivery address or mobile number once the order has been placed?

Sorry, that is not possible at the moment as the system would have already passed the mobile number and address to our warehouse to pack and ship your product. That said, we never say never! You can always cancel the order before it has been packed and can place a new order. Don’t worry, there are no cancellation charges.

 

 

Do you deliver everywhere in India?

Yes, we do deliver everywhere in India.

 

 

Do you deliver internationally?

Right now, we do not deliver items internationally. You can make a purchase from anywhere in the world using Indian currency as mode of payment as long as the shipping address is within India.

 

 

Are your products genuine?

You bet! We make sure that our products are 100% Genuine. Along with that, we take each product through a multiple-point quality check before shipping it out to you. That’s the last thing you need to worry about!

 

 

 

I need a copy of my invoice for my order placed with MANTA. How do I go about with it?

We ship all packages with an invoice that can be found along with the product. If after receiving the package, you need another invoice, You can download it from your Manta Login account.

 

 

 

 

What are the various statuses an order can have?

The various statuses are: Confirmed: This means that an order has been placed and the confirmation has been sent to you. Packed: This means that your order is packed and ready for dispatch. Dispatched: This means that the order is speeding towards you. Delivered: This means that the order has been delivered to you.

 

 

 

 

 

The package I received was damaged?

The various statuses are: Confirmed: This means that an order has been placed and the confirmation has been sent to you. Packed: This means that your order is packed and ready for dispatch. Dispatched: This means that the order is speeding towards you. Delivered: This means that the order has been delivered to you.

We request you not to accept a package if it is tampered. In case you already have and that has an issue, Please reach out for help.

 

 

 

 

Can I cancel my order?

Yes! You can cancel an order as long as we havent packed it for you. As soon as the order is cancelled, we refund the entire amount paid for the order.

 

What are the steps to be followed to cancel my order?

Please log in to your MANTA account. Click on My Account section at the top right corner of your screen 3. Select the order/item you want to cancel 4. Locate the “Cancel” button and click on it 5. Voila! The order has been cancelled.

 

Does MANTA assure of complete refund against my cancelled order?

Before product get dispatched, you can cancel the order anytime and get refund. You can’t get any refund after the product dispatch! Although we must add that cancellations are not a very happy thing for us.

 

Help! The 'Cancel' link is disabled.

Well, it can mean two things: 1. The order might have already been packed or shipped out; in which case you can refuse the delivery of the order. No worries! 2. Something might not be working as it’s supposed to, on the website. Give us a call or send us an email and we’ll help in fixing it.

How long will the delivery take?

It’s really quick! We strive to deliver all our orders / products in the fastest time possible. Depending upon your address, the delivery time may vary between 2 – 9 working days. That still won’t stop us from trying to get you your order faster. On each product’s display page, you can enter your location’s pin code to check when you can expect to receive the delivery.

What does "Cash on Delivery" mean?

We understand that you might want to pay for an order by cash. That’s why we’ve got a very convenient option where you can pay at your doorstep before receiving the package and signing the delivery sheet.

 

 

What are the various modes of payment at MANTA?

You can pay using following methods of Payment: 1. Credit Card 2. Debit Card 3. Net Banking 4. Cash on Delivery

 

What does "Cash on Delivery" mean?

We understand that you might want to pay for an order by cash. That’s why we’ve got a very convenient option where you can pay at your doorstep before receiving the package and signing the delivery sheet.

 

 

Will I have to pay for any hidden costs like sales tax, OCTROI, etc…?

ou should not be asked to pay anything extra for the order. Only whatever is mentioned on the invoice can be paid. Please let us know if you’ve been bothered otherwise.

 

 

I am being charged GST amount on my order. What is GST?

GST is a tax applicable on the supply of goods and / or services with effect from July 1st, 2017. GST is levied on the transaction value of goods and / or services supplied. GST is required to be borne / paid by the ultimate consumer of the goods and / or services. If your order is fulfilled on or after July 1st, 2017, GST will be applicable on your orders. GST subsumes all other taxes like Excise duty, VAT, Entry tax etc.

 

 

What are the various modes of payment at MANTA?

You can pay using following methods of Payment: 1. Credit Card 2. Debit Card 3. Net Banking 4. Cash on Delivery

 

If I return/cancel the purchased product will the GST amount charged be refunded?

If order is returned or canceled, we can’t refund the shipping charges; Rs. 60 because we have already paid to our courier partner. Other charges such as product price and tax prices will be refunded.

 

 

Can I pay using International Currency?

Unfortunately, at this time we accept only INR at MANTA.

 

 

What if the amount got debited from my side but I did not receive an Order ID?

We ensure that an Order ID is confirmed only once our bank receives the payment from your bank. Sometimes, due to unforeseen reasons, the amount might be debited from your side but wouldn’t have been received by us yet. Please send an email at support@manta.com and we’ll sort it out for you.

 

 

For Cash-on-Delivery orders, can I check the package before making a payment?

Our courier person will hand over the package to you only once the payment has been made. Please do not accept any package if it is tampered.

 

 

 

How do I return my product?

Super easy!. Please login with your credentials and visit the My Account section. Select the order you want to return and click on “Return/Exchange” and follow the instructions on this page to obtain a Return ID.

 

 

What is your returns policy?

At MANTA, we have a very flexible returns policy which is absolutely customer friendly. If you do not find the product(s) satisfying, you can return it as long as the following conditions are met: • It should be unused. You can wear it to check for fit and comfort, making sure that any smell does not transfer to the product (natural body odour, body deodorant, perfume etc.) • It should be unwashed. • The product must be returned within 7 days • Any gifts received must also be returned along with the product.

 

 

 

Does the returns policy change for any MANTA promotions?

At times, the returns policy may vary. To get the exact information, always refer to the Terms and Conditions of the promotion running at that time.

 

 

 

Can I return the product to the delivery person if I did not like it?

Please don’t do that! We have a very flexible policy where you can create a Return on website or by giving us a call. To avoid any confusion or delays, our courier partners are instructed to not accept a package as a return while performing a package delivery.

 

 

 

Do I get the shipping charges refunded in case of return?

If you have returned all the products in your order, you will be refunded the entire shipping charges. If you return the order partially, the shipping charges will be refunded on a pro-rated basis.

 

 

 

Do I have to return the whole order?

Not at all! You do not need to return the whole order. Just return the items you don’t want.

 

 

 

When is the refund for my return provided?

Once the Return ID is generated, we share a promised pick up date. By that date, your return order will be picked up. We also notify you of the estimated refund date as soon as the Return ID is generated.

 

 

 

 

I haven't received my refund amount yet. Please help!

Once the returned product has been picked up, you will be notified of the promised date of refund. Before this date, a refund should get initiated. Once initiated, it should reflect in your account based on your mode of payment.

 

 

 

 

Will I get back what I paid if I return the product?

We promise to refund the entire amount paid for the product, including any taxes that were paid – no strings attached! The mode of refund depends on the mode of payment for the order.

 

 

 

 

When will the return order be picked up?

Once the Return ID is generated, we share a promised pick up date. By that date, your return order will be picked up. We also notify you of the estimated refund date as soon as the Return ID is generated.

 

 

 

 

 

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