Refund & Return Policy

Overview

At Digital Atelier, we strive to provide high-quality sewing machines and accessories. If you are not completely satisfied with your purchase, we offer a return and refund policy under the conditions outlined below.

Our return policy lasts 7 days from the date of delivery. If 7 days have passed, we may not be able to offer a refund or exchange.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused and in original condition

  • The item must be returned in its original packaging

  • A valid proof of purchase (invoice/order ID) is required

Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged products (not due to our fault)

  • Products without original packaging

  • Clearance or sale items

  • Customized or special-order items

Damaged or Defective Products

If you receive a defective or damaged product:

  • Please contact us within 48 hours of delivery

  • Share photos/videos as proof

  • We will arrange a replacement or refund after verification

Refund Process

Once your returned item is received and inspected:

  • You will receive an email confirmation

  • If approved, your refund will be processed within 5–7 business days

  • The refund will be issued to your original payment method

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again

  2. Contact your payment provider (it may take time to reflect)

  3. Contact your bank

If the issue persists, please contact us.

Exchanges

We only replace items if they are:

  • Defective

  • Damaged during delivery

To request an exchange, contact us with your order details.

Shipping Returns

To return your product, please send it to:

📍 Address: [Your Business Address]

  • Customers are responsible for return shipping costs

  • Shipping charges are non-refundable

  • We recommend using a trackable shipping service

Important Notes

  • Returns without prior approval may not be accepted

  • Products must be securely packed to avoid damage in transit

  • Refunds may be reduced if items are returned in damaged condition

Need Help?

If you have any questions regarding returns or refunds, contact us:

📧 Email: support@yourdomain.com
📞 Phone: +91-XXXXXXXXXX